FBA discrepancies can leave you with money that was never properly credited. Lost or damaged stock, missing inbound units, incorrect fees, customer return errors and other operational mistakes can all create reimbursement opportunities that need investigating and a properly documented claim.
As a full-service Amazon agency, Seller AURA helps you find eligible FBA discrepancies, check them against Amazon's reimbursement policy, submit compliant claims and track them through to resolution.
It takes a minute and helps us see whether we are the right fit for your brand. No obligation either way.
Seller AURA provides Amazon FBA reimbursement services that find eligible reimbursements from lost or damaged inventory, inbound shipment discrepancies, fee errors, customer returns and other FBA issues. We audit your account data, check each discrepancy against Amazon's policy, prepare the supporting evidence, submit eligible claims and track them through to resolution. Ongoing management catches new discrepancies before Amazon's time limits run out.
FBA reimbursement services focus on finding eligible discrepancies that may result in money being credited back to you. These can appear across inventory movements, inbound shipments, customer returns, removals, replacements and FBA fees. Some issues need the seller to spot the problem, prove eligibility and submit supporting information before Amazon will process a reimbursement.
Our service combines account auditing, policy review, claim preparation, submission, follow-up and reporting.
Get My Free Reimbursement AuditEvery reimbursement engagement starts with an account audit. We review the relevant FBA data for discrepancies across:
The audit shows which discrepancies may qualify for reimbursement and what documentation is needed before claims are submitted.
Get My Free Reimbursement AuditStock can be lost or damaged as it moves through Amazon's fulfilment network. We check inventory records for discrepancies that qualify for reimbursement under the current policy.
Returned items are not always received, processed or credited correctly. We review return records to find refunds where the item never came back or was not handled properly.
Units sent to Amazon do not always arrive in the expected quantities. We reconcile shipment records to identify missing units that may qualify for a claim.
FBA fees depend on product dimensions, weight and fee calculations. We check this data for overcharges and request corrections where Amazon allows it.
Some removal and disposal events can create reimbursement opportunities, depending on the circumstances and Amazon's policy. We review these cases one by one.
When Amazon sends a customer a replacement, the related transaction sometimes needs reconciling. We review replacement data for gaps that may be reimbursable.
Not every discrepancy qualifies for reimbursement. Amazon's policies decide which events are eligible, what documentation is needed and how amounts are calculated, and these rules change over time.
We check every potential claim against the current FBA reimbursement policy before submitting it. This stops ineligible claims going in and keeps the process focused on cases that are documented and supportable.
We review inventory, shipment, return, removal, replacement and fee data to find potential reimbursement opportunities.
We organise the findings and decide which cases need further investigation or supporting documents.
Each potential claim is checked against Amazon's current FBA reimbursement policy before it goes any further.
We prepare the information Amazon needs and submit eligible claims through the correct channel.
We track every claim through to resolution and follow up when Amazon asks for more information.
With ongoing management, we keep reviewing new account activity rather than relying on a one-off audit.
Reimbursement recovery should not be about submitting as many claims as possible. We focus on finding genuine discrepancies, confirming eligibility and providing the information needed to support each claim. The goal is simple: recover the money you are owed while keeping your account safe.
We only submit claims that are supported by your account data and Amazon's policy.
Every claim is backed by the records Amazon needs to assess it.
We do not use tactics designed to get around Amazon's reimbursement rules.
Protecting your seller account always comes before claim volume.
A one-off audit can find historical discrepancies, but new FBA transactions keep creating new cases to review. With ongoing management, we monitor:
This gives you a repeatable process for finding and tracking eligible reimbursements as your account keeps trading.
Get My Free Reimbursement Audit+142% monthly revenue
The brand had strong reviews but flat sales. Advertising was spread across dozens of overlapping campaigns, and listings had not been updated in two years.
$214,600 additional annual revenue
Hijackers and broken variations were costing the brand the Buy Box and splitting its reviews.
3 markets live marketplaces
A successful UK brand wanted to grow internationally but had no experience with EU compliance or Arabic listings.
“Seller AURA took over an account that had stalled for over a year. Within a few months our campaigns were cleaner, our listings were better and sales were finally moving again. They tell us what they are doing and why.”
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You should be able to see exactly what has been found and what happened to each claim. Our reimbursement reporting can include:
Every task starts with a stated expectation and ends with a measured result. Both are written in numbers, so it is always clear what was recovered.
Status values Pending · Measuring · Achieved · No impact
Rows shown are format examples. Your weekly report includes every task whose status is no longer Pending.
You get a clear record of reimbursement activity, not just a final recovery number.
Get My Free Reimbursement AuditWe review your account and identify potential reimbursement opportunities before you commit to anything.
We check each discrepancy and confirm which cases have enough support to move forward.
Eligible claims are prepared, documented and submitted through the correct Amazon process.
We track submitted claims, follow up where needed and keep looking for new eligible discrepancies if you choose ongoing management.
They help FBA sellers find discrepancies where Amazon may owe them money, such as lost stock, missing inbound units or fee errors, and manage the process of submitting and tracking claims.
Lost or damaged inventory, inbound shipment discrepancies, customer returns that were not received or credited correctly, overcharged FBA fees, certain removal and disposal cases, and replacement orders that were not reconciled.
Amazon reimburses some issues automatically. Others need the seller to identify the problem and file a claim with supporting information. We review your data, check eligibility, file the claims and follow them up.
Amazon's policy sets out which events are eligible, what evidence is needed, how amounts are calculated and the time limits for claims. Amazon has changed these rules several times in recent years, so we always work from the current version.
Yes. Each claim type has its own time limit, and some windows are now much shorter than they used to be. This is one of the main reasons to audit your account regularly rather than once a year.
Yes. Ongoing management means new discrepancies are found and claimed within Amazon's time limits, instead of being missed between audits.
It depends on your account size, sales volume and how well discrepancies have been tracked in the past. We will not promise a figure before we have reviewed your data. The free audit gives you a realistic estimate.
Our fees are agreed upfront before any work starts, either as part of your account management or as a separate fixed fee. You will see exactly what you pay before you commit.
Valid, well-documented claims should not harm your account. Filing large numbers of unsupported or duplicate claims can, which is why we only submit claims that meet Amazon's policy.
Seller AURA finds eligible FBA discrepancies, manages compliant claims and tracks every recovery, so you can see exactly what is coming back to your business.
